Orders

1. Placing An Order

Once your order is placed, you will receive an order confirmation.

Unfortunately, once an order has been placed, we are unable to make any changes to the order or shipping information so please ensure all details are correct prior to purchasing.

If you need assistance with anything from placing an order or a question about a product, please contact us via our dms or email us at info@grass-fields.co.uk 

2. Order Processing

Orders placed before 1:00 PM GMT will be processed and dispatched within 2-3 business days. Orders placed after 1.00 PM GMT  will begin the processing period of the next business day.

You will receive an email confirmation once the order has been shipped. Please note that processing times do not include weekends or U.K. public holidays.

3. Tracking An Order

Once your order has shipped, you will receive an email confirmation with a tracking number.

4. Promotions & Discounts

Welcome first customer promotion can be used on one (1) purchase only. Discount codes are only applicable to full-price items and can not be applied to styles purchased on sale.

5. Taxes & Duties

Tax will be calculated based on the total value of merchandise, applied as governed by UK sales tax regulations, and will be displayed once your shipping address is entered.

 

6. Missing / Stolen Orders

If tracking information reflects successful delivery but you have not received it, please email info@grass-fields.com. Please note, we do not take responsibility for lost or missing packages that show delivery confirmation.